1. What products do you offer?
We specialize in festive Christmas apparel for the whole family! Our collection includes:
- Kids T-Shirts and Youth Sweatshirts
- Ladies Fitted T-Shirts and Racerback Tanks
- Men’s T-Shirts and Tank Tops
- And many more festive options!
2. Where do you ship?
Based in Westbury, New York, we spread Christmas joy worldwide! However, we’re unable to deliver to some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact our customer service elves at [email protected].
3. What are your shipping options and times?
We offer two merry shipping methods:
- Standard Shipping ($12.95): Processed in 1-2 business days, shipped via DHL or FedEx, and delivered within 10-15 business days after shipment.
- Free Shipping: For orders over $50! Shipped via EMS and delivered within 15-25 business days after shipment.
4. What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, and PayPal for your convenience and secure shopping experience.
5. What is your return policy?
We want every piece to bring nothing but Christmas cheer! If your items don’t fit right or aren’t what you expected, simply return them within 15 days of receipt for a full refund. Please contact our customer service team to initiate your return.
6. How can I track my order?
Once your order is on its way to the North Pole (we mean, your home!), you’ll receive a tracking email with all the details to follow your package’s journey.
7. How do I contact customer service?
Our friendly customer service elves are happy to help! Email us at [email protected] with any questions about delivery, products, or returns.
8. When should I order to ensure delivery before Christmas?
To ensure your festive outfits arrive in time for holiday gatherings, we recommend ordering early! Consider our shipping times (10-25 business days after processing) and allow extra time during the busy holiday season. Order soon to guarantee Christmas delivery!